Tap & Play Group LLC (“Tap & Play Group,” “we,” “us,” or “our”) operates gforcesimulation.com, kyosklab.com, simzone.us, manciniautomation.com and tapnplaygroup.com (collectively, the “Sites”) and provides customer service by phone, SMS, WhatsApp, and email. This Privacy Policy explains what information we collect, why, and how it is used.
Information We Collect
- Contact information you provide directly: name, company name, email address, phone number, and mailing/shipping/billing address — for example when you request a quote, book a demo, complete a purchase, or contact customer support.
- Order and payment information: product/service purchased, order status, and payment status. Payment card details are processed directly by our payment processor, Stripe, Inc. — we do not store your full card number on our own systems.
- Communication content: the content of messages, calls, and emails you exchange with us (for example, a WhatsApp conversation, a phone call with our team or AI voice assistant, or an SMS conversation), kept so we can respond accurately and maintain a record of your account.
- Website usage data: our Sites may use cookies and similar technologies necessary for their operation. If we add analytics or advertising tools in the future, we will update this policy accordingly.
How We Use Your Information
We use the information above to:
- Respond to inquiries, provide quotes, and process orders;
- Schedule and manage appointments, demos, and service visits;
- Provide customer support across phone, SMS, WhatsApp, and email;
- Send order confirmations, appointment reminders, and service updates;
- With your separate consent, send marketing communications by email. Any future SMS marketing program would require its own separate, explicit opt-in, distinct from the non-marketing customer care SMS program described below;
- Improve our products, services, and website.
Service Providers
We share information with the following service providers, solely to help us operate our business — never to sell your data:
| Provider | Purpose |
|---|---|
| Stripe, Inc. | Payment processing |
| respond.io | Unified messaging inbox (WhatsApp, SMS, Instagram, Facebook, email, website chat) |
| Retell AI | AI-assisted phone answering and voice call handling |
| Brevo | Email marketing and transactional email delivery |
Each provider is contractually restricted to using your information only to provide services to us.
SMS / Mobile Information
If you provide your mobile phone number to Tap & Play Group and opt in to receive SMS messages, this program is non-marketing customer care only — it does not include promotional, advertising, or marketing text messages. A future marketing SMS program, if offered, would require separate, explicit written consent.
- No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
- Mobile opt-in information and consent will not be shared with any third party for marketing or promotional purposes.
- Message frequency may vary depending on your interactions with us (for example, an active order or upcoming appointment will generate more messages than an inactive account).
- Message and data rates may apply, depending on your mobile carrier plan.
- You may opt out of SMS messages at any time by replying STOP to any message.
- You may request help at any time by replying HELP, or by contacting us using the information below.
- Providing SMS consent is never a condition of any purchase.
Data Retention and Security
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time, by contacting us using the information below. Marketing consent and Customer Care SMS consent are separate: you may withdraw your consent to marketing communications at any time by contacting us, and you may opt out of Customer Care SMS messages at any time by replying STOP. We will respond within a reasonable time.
Contact Us
Tap & Play Group LLC
2121 South Hiawassee Road, Orlando, FL 32835
Phone: +1 (407) 244-4197
Email: talk2us@tapnplaygroup.com
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date below reflects the most recent version.
Last updated: September 5, 2026